Now I am looking for a refund for lost services or maybe I just need to cancel and move on. Streaming was great for the past 2+ years. DIRECTV_Player_12.1 and/or VideoGuard.13.0 depending if the player comes from you or the link on the DIRECTV site. It was streaming fine until the 27th of November. Take me through the same steps the twenty other representatives tried and then, 'I have escalated this issue, is there anything else I can help you with?' Followed by 'Chat has ended'įlash is current (32.0.0.303) and enabled. I am getting pretty familiar with the customer service chat script, though. This issue has been 'escalated' more than twenty times, but I have seen no response as a result of said 'escalation'. It still keeps coming back to 'Install DIRECTV Player'.
We (AT&T staff and I) have uninstalled the player(s) and re-installed them to no avail. For the past thirty-one days, it keeps telling me to 'Install DIRECTV Player' which I have done repeatedly.